FAQs about of Our Online Store of Linen Products

Prime Linens LLC, is proud to offer a fully secure shopping experience for you. All of our Order Form pages are served through a secure https connection using SSL (Secure Sockets Layer) and 3D-Secure by Paypal encription. That means all of your credit card information is encripted when it is sent through the system. Rest assured that we are using the latest website security technology to protect your private information.

Please know that if you forgot your username or password, you can only regain access via email. If you never linked an email address to your account, you cannot reset your password and need to create a new account. To reset your password: Visit our Password Reset page and type in your email address.

We normally ship the next business day from when you place your order. We carry a large inventory of all items and it is rare for us to be out of stock. If something you have ordered is out of stock and will take more than 2 days to ship, we will contact you and advise you by email of the expected ship date.

Shipping costs for orders from Prime Linens LLC depend upon the shipping methods and options you choose. Expedited handling and overnight delivery cost more than shipping for items that are not urgent. Please also note that the shipping rates for many items we sell are weight-based. All weights will be rounded up to the next full pound.

We offer our products to Mexico, America Central and South America.

We offer wholesale pricing to businesses with a valid Sales Tax Certificate, Resale Certificate, and/or business license. Click this link to REGISTER online.
Don’t forget to email a copy of your sales tax certificate to us at nsilva@primelinensusa.com to complete the registration.

If you are ordering at retail prices, Texas residents must pay 8.25% sales tax. Residents of other states are not charged sales tax.
If you wish to order at wholesale prices, you will not be charged sales tax if you have provided us with a valid State Sales Tax Certificate and have Registered for access to our wholesale site.

Yes, easy maintenance and reusable linens; machine wash cold water with normal detergent. Gentle cycle, tumble dry no heat, light steam iron as needed. Don’t wash with other materials.

Some materials like Organza Hand wash with cold water. Hang dry.

(Can be washed and dried by machine with very low heat setting, but hand wash is recommended).